Customer side

- Customers can add a ticket - administrators get notified
- Later customers have unique link to check on the progress and comment
See code on Github
Laravel Helpdesk New Ticket
Laravel Helpdesk administrator

Admin/agent side

- Administrators can assign tickets to agents (they get notified)
- Administrators and agents can edit tickets info and status
- All users can add comments to tickets
See code on Github

Technical details

- Based on Laravel 6
- Admin theme: CoreUI Free (Bootstrap 4)
- Last updated: November 2019
See code on Github
Laravel Helpdesk Ticket Notification